Privacy Policy

1. Who We Are

Rand Markings ("we", "us", "our") is a UK-based manufacturer of custom labels, stickers, domed resin labels, keyrings, and nameplates. We are committed to protecting your privacy and handling your personal data transparently.

2. Information We Collect

We collect information that you provide directly to us when you:

• Create an account or place an order
• Subscribe to our newsletter
• Contact us via email, phone, WhatsApp, or our contact form
• Upload artwork or design files
• Leave a product review

This information may include:

• Identity data: Name, company name, job title
• Contact data: Email address, phone number, delivery address, billing address
• Payment data: Card details (processed securely by our payment provider — we do not store card numbers)
• Order data: Order history, product preferences, artwork files
• Technical data: IP address, browser type, device information, cookies

3. How We Use Your Information

• Processing orders: To fulfil your orders, process payments, arrange delivery, and send order updates
• Customer service: To respond to your enquiries, provide quotes, and manage your account
• Artwork management: To store your artwork files for current and future orders
• Marketing: To send you newsletters, product updates, and promotional offers (only with your consent)
• Website improvement: To analyse website usage, improve our products and services
• Legal compliance: To meet our legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases (UK GDPR):

• Contract: Processing necessary to fulfil your order
• Consent: Marketing communications (you can withdraw consent at any time)
• Legitimate interest: Improving our services, preventing fraud, website analytics
• Legal obligation: Tax records, regulatory requirements

5. Information Sharing

We do not sell your personal information. We may share your data with:

• Delivery partners: Royal Mail, DPD (to deliver your orders)
• Payment processors: To securely process your payments
• Email service providers: To send order confirmations and marketing emails
• Analytics providers: To help us understand website usage
• Law enforcement: When required by law

All third-party providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Retention

We retain your personal data only for as long as necessary:

• Account data: Until you request deletion
• Order data: 7 years (for tax and legal purposes)
• Artwork files: Retained for easy reordering — deleted on request
• Marketing preferences: Until you unsubscribe
• Website analytics: 26 months

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data (Subject Access Request)
• Correct inaccurate or incomplete data
• Delete your personal data ("right to be forgotten")
• Restrict processing of your data
• Data portability — receive your data in a structured format
• Object to processing based on legitimate interest
• Withdraw consent for marketing at any time

To exercise any of these rights, contact us at sales@randmarkings.com. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your data, including SSL encryption, secure payment processing, access controls, and regular security reviews. While no system is 100% secure, we take every reasonable step to protect your information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.