Question 1

What is the minimum order quantity?

Accepted Answer

Minimum order quantities vary by product:Labels & Stickers: 25 unitsDomed Resin Labels: 10 unitsKeyrings: 25 unitsNameplates & Badges: 10 unitsFor larger quantities, we offer significant volume discounts. Please use the quantity selector on each product page to see pricing at different quantities.

Question 2

What file formats do you accept for artwork?

Accepted Answer

We accept the following file formats:Preferred: Adobe Illustrator (.ai), EPS, PDF (vector formats)Accepted: High-resolution JPEG, PNG, SVG (minimum 300dpi at actual print size)Vector formats (AI, EPS, PDF) produce the best results as they can be scaled without any loss of quality. If you only have a low-resolution file, please contact us and we may be able to recreate your artwork.

Question 3

What is a domed resin label?

Accepted Answer

A domed resin label (also known as a 3D label, gel badge, or domed sticker) is a printed label with a crystal-clear polyurethane resin dome applied over the top. The dome creates a stunning 3D effect that catches the light, making your branding stand out. The resin dome also protects the print from scratches, UV damage, chemicals, and general wear, making domed labels extremely durable and long-lasting.

Question 4

How long does delivery take?

Accepted Answer

Standard production and delivery times are:Labels & Stickers: 3-5 working daysDomed Resin Labels: 5-7 working days (due to resin curing time)Keyrings: 5-7 working daysNameplates & Engraved Plates: 5-10 working daysThese timescales begin after you have approved your digital proof. Rush production is available for an additional fee — please contact us if you have an urgent deadline.

Question 5

What is your returns policy?

Accepted Answer

Because our products are custom-made to your specifications, we cannot accept returns for change of mind. However, we will replace or refund your order if:The product has a manufacturing defectThe print does not match the approved proofThe order arrives damaged during shippingYou must report any issues within 30 days of receiving your order. Please include photos of the issue when contacting us.

Question 6

How does the doming process work?

Accepted Answer

The doming process involves three steps:Printing: Your artwork is digitally printed in full colour onto a self-adhesive substrateDie Cutting: Labels are precision cut to your chosen shape and sizeDoming: A measured amount of crystal-clear two-part polyurethane resin is dispensed onto each label. The resin self-levels to create a perfect dome shape, then cures (hardens) over 24-48 hoursThe result is a premium 3D label with a glass-like finish that catches the light beautifully.

Question 7

Do you offer trade accounts?

Accepted Answer

Yes! We offer trade accounts for businesses, resellers, and print companies. Trade accounts benefit from:Discounted trade pricing30-day payment terms (subject to credit approval)Dedicated account managerPriority productionWhite-label/unbranded packagingTo apply for a trade account, please contact us with your company details.

Question 8

Where are you based?

Accepted Answer

Rand Markings is based in West Ella, Hull, East Yorkshire. Our full address is:Rand Markings175 Westella RoadWest EllaHullHU10 7RPUnited KingdomWe manufacture all products in-house at our UK facility.

Question 9

What is the minimum order for keyrings?

Accepted Answer

The minimum order for all our keyrings is 50 units. Volume discounts are available with prices reducing significantly at 100, 150, 250, 500, and 1000 units.

Question 10

How are your prices calculated?

Accepted Answer

Our prices are based on the product type, size, quantity, and any additional options such as finish or custom shapes. Prices shown on each product page include all printing and production costs. The more you order, the lower the per-unit price. Select your options on the product page to see your exact price.

Question 11

Can you design my artwork for me?

Accepted Answer

Yes! We offer a professional design service. Simply provide us with your logo, text, and any specific requirements, and our design team will create your artwork. We'll send you a digital proof for approval before production begins. Contact us at sales@randmarkings.com to discuss your design requirements.

Question 12

What is the difference between labels and stickers?

Accepted Answer

Functionally, labels and stickers are very similar — both are self-adhesive printed products. In practice:Labels are typically used for product identification, packaging, and branding. They tend to be more functional.Stickers are often used for marketing, promotions, decoration, and giveaways. They tend to be more creative.We use the same high-quality materials for both, so the distinction is mainly about intended use rather than the product itself.

Question 13

How much does delivery cost?

Accepted Answer

We offer free standard delivery on all orders over £99. For orders under £99, delivery is charged at a flat rate of £4.99 for UK mainland addresses. Next-day delivery is available for £9.99. For international shipping rates, please contact us for a quote.

Question 14

My order arrived damaged — what should I do?

Accepted Answer

We're sorry to hear that! Please:Take photos of the damage and the packagingContact us within 5 days of delivery at sales@randmarkings.comInclude your order number and the photosWe will arrange a replacement or full refund at no extra cost to you.

Question 15

What surfaces can domed labels be applied to?

Accepted Answer

Domed labels adhere well to most smooth, clean, dry surfaces including:Metal (aluminium, stainless steel, chrome)Plastic (ABS, polycarbonate, acrylic)GlassPainted surfacesPowder-coated surfacesFor rough or textured surfaces, we recommend our high tack domed labels which feature extra-strong adhesive. The surface should be clean and free from oil, dust, and moisture before application.

Question 16

Can you supply white-label / unbranded products?

Accepted Answer

Yes, we offer a complete white-label service for resellers and print companies. Your products will be shipped in plain, unbranded packaging with no Rand Markings branding visible. We can also include your company's delivery note or packing slip. This is ideal for print resellers, promotional product companies, and agencies.

Question 17

How can I contact you?

Accepted Answer

You can reach us in several ways:Phone: 01482 653790Email: sales@randmarkings.comWhatsApp: Click the WhatsApp button on our websiteContact Form: Contact Us pageOur office hours are Monday to Friday, 9:00 AM to 5:00 PM.

Question 18

What is the difference between metal and flexi-fob keyrings?

Accepted Answer

Metal keyrings (Stellar Collection) have a polished chrome body with domed resin label inserts. They feel premium and heavyweight.Flexi-fob keyrings have a flexible rubber body with domed resin labels. They are lightweight, durable, and offer excellent value for larger quantities.

Question 19

Do you offer bulk discounts?

Accepted Answer

Yes! We offer tiered pricing across all our products. The more you order, the more you save. Bulk discounts are automatically applied when you select higher quantities on the product page. For very large orders (5,000+ units), please contact us for a bespoke quote.

Question 20

Will I receive a proof before production?

Accepted Answer

Yes, always. Before we begin production, we will send you a digital proof showing exactly how your finished product will look. Production only starts after you have approved the proof. This ensures you are completely happy with the design, colours, and layout before we print.

Question 21

What materials are your labels made from?

Accepted Answer

We use a range of premium materials depending on the product type:Vinyl: Durable, waterproof, UV resistant — ideal for indoor/outdoor usePaper: Smooth finish, ideal for product packaging and food labelsPolypropylene: Waterproof, oil-resistant — perfect for wet environmentsAluminium: Industrial-grade for equipment and asset markingPolyurethane Resin: Used for domed labels — crystal clear, scratch-resistant

Question 22

Do you deliver internationally?

Accepted Answer

Yes, we ship worldwide! International delivery times and costs vary depending on the destination. Please contact us with your delivery address and we'll provide a shipping quote. Most European orders arrive within 5-7 working days, and rest-of-world orders within 7-14 working days.

Question 23

How long do refunds take to process?

Accepted Answer

Once a refund has been approved, it will be processed within 5-7 working days. The refund will be issued to the original payment method used for the purchase. You will receive an email confirmation when the refund has been processed.

Question 24

How do I apply domed labels?

Accepted Answer

Applying domed labels is straightforward:Ensure the surface is clean, dry, and free from oil or dust (wipe with isopropyl alcohol for best results)Peel the domed label from its backing sheetPosition carefully — the adhesive bonds quicklyPress firmly from the centre outward to remove any trapped airAllow 24 hours for full adhesive bond strengthApply at room temperature (15-25°C) for best results. Avoid applying in extreme cold or heat.

Question 25

Do you offer a trade doming service?

Accepted Answer

Yes! If you already have printed labels and just need the doming applied, we offer a dome-only service. Simply send us your pre-printed labels and we'll apply the polyurethane resin dome. We can also print AND dome for you as a complete trade service. Contact us at sales@randmarkings.com for trade doming pricing.

Question 26

What are your opening hours?

Accepted Answer

Our office and production facility is open:Monday to Friday: 9:00 AM – 5:00 PMWe are closed on weekends and UK bank holidays.You can place orders on our website 24/7. Orders placed outside of business hours will be processed on the next working day.

Question 27

Can I have different artwork on each side?

Accepted Answer

Yes! Double-sided keyrings can have different designs on each side. Many customers put their logo on one side and contact details on the other.

Question 28

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including:Visa, Mastercard, American ExpressPayPalBank transfer (for trade accounts)All payments are processed securely through our encrypted payment gateway.

Question 29

What colour mode should my artwork be in?

Accepted Answer

All artwork should be supplied in CMYK colour mode for print. If you supply RGB artwork, we will convert it to CMYK, but please note that some colours may shift slightly during conversion. Pantone colours can be matched but will be converted to the nearest CMYK equivalent.

Question 30

Are your labels waterproof?

Accepted Answer

Our vinyl labels, polypropylene labels, and domed resin labels are all fully waterproof. They can withstand rain, splashes, condensation, and even submersion. Paper labels are not waterproof but can be laminated for moisture resistance. If you need labels for a wet environment, we recommend our waterproof labels range.

Question 31

Can I track my order?

Accepted Answer

Yes! Once your order has been dispatched, you will receive a confirmation email with a tracking number and link. You can also track your order by logging into your account on our website and viewing your order history.

Question 32

Can I cancel my order?

Accepted Answer

You can cancel your order before you approve the digital proof. Once you have approved the proof and production has started, we are unable to cancel as the products are being made to your custom specification. If you need to make changes, please contact us as soon as possible and we'll do our best to accommodate your request.

Question 33

Can domed labels be removed?

Accepted Answer

Domed labels use permanent adhesive and are designed to stay in place. Removing them requires effort — typically using a heat gun to soften the adhesive, then carefully peeling. Some adhesive residue may remain which can be cleaned with adhesive remover. If you need labels that can be easily removed and repositioned, domed labels are not the right choice — consider our removable vinyl labels instead.

Question 34

What industries do you serve?

Accepted Answer

We serve a wide range of industries including:Automotive: Dashboard badges, steering wheel logos, wheel centre capsElectronics: Equipment labels, control panel overlays, rating platesFood & Beverage: Product labels, bottle labels, jar labelsIndustrial: Asset tags, safety labels, warning labelsPromotional: Branded merchandise, event giveaways, keyringsCorporate: Name badges, door signs, desk plates

Question 35

Do you manufacture everything in-house?

Accepted Answer

Yes! All our products are designed, printed, and manufactured in-house at our facility in Hull, UK. This means we have complete control over quality at every stage of production. From digital printing to die cutting to resin doming, everything is done under one roof. This also allows us to offer faster turnaround times compared to companies that outsource production.

Question 36

How are the labels attached to the keyrings?

Accepted Answer

Your artwork is printed in full colour, then a crystal-clear polyurethane resin dome is applied over the print. This creates a stunning 3D effect while protecting the print from scratches and wear. The domed label is then permanently bonded to the keyring body.

Question 37

Can I get a quote before placing an order?

Accepted Answer

Absolutely! You can get an instant price by selecting your options on any product page. For custom or bespoke requirements, please contact us or call us on 01482 653790 and we'll provide a detailed quotation within 24 hours.

Question 38

Can I use my brand's Pantone colours?

Accepted Answer

We print using CMYK process printing, so Pantone colours will be converted to their closest CMYK equivalent. While we achieve excellent colour accuracy, please note that exact Pantone spot colour matching is not possible with digital CMYK printing. If you have strict colour requirements, please contact us to discuss.

Question 39

How durable are domed resin labels?

Accepted Answer

Extremely durable! The polyurethane resin dome provides outstanding protection:Scratch and abrasion resistantUV stable — won't yellow or fadeChemical resistantTemperature resistant (-40°C to +120°C)Expected outdoor lifespan: 5-7+ yearsThis makes them perfect for equipment branding, automotive badges, and any application that requires long-term durability.

Question 40

What courier service do you use?

Accepted Answer

We use Royal Mail and DPD for UK deliveries. International orders are shipped via DPD International or Royal Mail International Tracked. All shipments include tracking as standard.

Question 41

What is the maximum size for domed labels?

Accepted Answer

The maximum recommended size for domed labels is approximately 150mm x 100mm. Beyond this size, the resin dome becomes very thick and heavy, which can affect adhesion and the dome's structural integrity. For larger branding applications, we recommend our standard vinyl labels or aluminium plates instead. The sweet spot for domed labels is typically between 20mm and 80mm.

Question 42

What file format do you need for keyring artwork?

Accepted Answer

We accept AI, EPS, PDF (vector formats preferred), or high-resolution JPEG/PNG at minimum 300dpi at actual print size. We will send a digital proof for your approval before production.

Question 43

Do prices include VAT?

Accepted Answer

Prices displayed on our website exclude VAT. VAT at the current rate (20%) will be added at checkout for UK customers. Trade customers with valid VAT numbers may be eligible for VAT exemption on qualifying orders.

Question 44

What resolution should my images be?

Accepted Answer

For the best print quality, all raster images (JPEG, PNG) should be a minimum of 300dpi at the actual print size. Images taken from websites are typically 72dpi and will not print clearly. If you're unsure about your image quality, send it to us and we'll check it for you.

Question 45

What adhesive do your labels use?

Accepted Answer

We use high-quality permanent pressure-sensitive adhesive as standard. This bonds firmly to most smooth surfaces including metal, plastic, glass, and painted surfaces. For rough or textured surfaces, we offer high tack adhesive labels with extra-strong bonding power. If you need removable labels, please ask about our removable adhesive option.

Question 46

Can I have a metallic or coloured background on my domed label?

Accepted Answer

Yes! We can print on metallic silver or metallic gold substrates to create a stunning metallic effect beneath the clear dome. We can also print any solid colour background. The clear dome magnifies and enhances whatever is printed beneath it, so metallic finishes look particularly impressive.

Question 47

How long does production take for keyrings?

Accepted Answer

Standard production time is 5–7 working days after proof approval. Rush production may be available — please contact us if you have an urgent deadline.

Question 48

Can I reorder a previous order?

Accepted Answer

Yes! If you have an account with us, you can view your order history and easily reorder. We keep your artwork and specifications on file, so repeat orders are quick and straightforward. Simply contact us with your previous order number.

Question 49

What shapes and sizes are available?

Accepted Answer

We offer a wide range of standard shapes including rectangle, square, circle, and oval. Most products are available in sizes from 10mm up to 200mm+. We can also produce custom shapes — simply send us your outline and we'll create a die to your exact specifications. Use the size selector on each product page to choose from available options, or select "Custom Size" for bespoke dimensions.

Question 50

Do keyrings come in presentation boxes?

Accepted Answer

Yes! Metal keyrings from the Stellar Collection come individually boxed in branded presentation boxes. Flexi-fob keyrings are supplied in bulk packaging. Gift boxing is available for flexi-fobs at an additional cost.

Question 51

What types of keyrings do you offer?

Accepted Answer

We offer three main types of keyrings:Metal Keyrings: Premium chrome-finish keyrings with domed logo inserts. Available in multiple styles (Columbia, Orion, Scorpio, Vega).Acrylic Keyrings: Lightweight clear acrylic with full-colour printing. Available in rectangle, circle, and custom shapes. Optional domed resin finish.Custom Keyrings: Bespoke keyrings manufactured to your exact requirements in any material, shape, and finish.

Question 52

Are there delivery charges for keyrings?

Accepted Answer

Carriage charges apply based on quantity: 50 units £7.00, 100 units £8.50, 150 units £10.00, 250 units £12.50, 500 units £14.00, 1000 units £18.00. Orders over £99 qualify for free standard delivery.

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